Support & Help

Get assistance with the ICT Academy platform and training programs

How can we help you today?

Phone Support

Call our support hotline for immediate assistance

(02) 8-DICT-ICT
Mon-Fri, 8:00 AM - 5:00 PM
Email Support

Send us your questions and we'll respond within 24 hours

support.academy@dict.gov.ph
Response within 24 hours
Live Chat

Chat with our support team in real-time

Online

Available during office hours
Support Ticket

Submit a detailed support request and track progress

Technical Issues
Track your requests
Create Ticket
Knowledge Base
General
How do I register for a course?
What are the system requirements?
How do I reset my password?
Training
How do I apply for training?
What are the eligibility requirements?
How do I track my application status?
Certificates
How do I download my certificate?
How do I verify a certificate?
What if I lost my certificate?
Quick Start Guides
Getting Started

How to register and set up your account

Applying for Training

Step-by-step application process

Downloading Certificates

How to access and verify certificates

Office Hours
Monday - Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Emergency Contact

For urgent technical issues outside office hours, email us at support.academy@dict.gov.ph